Cancellation Policy
Last updated: 27 August 2026
This Cancellation Policy applies to all bookings made with Eclipse Chauffeurs Pty Ltd (ABN 71 695 019 802) trading as Eclipse Chauffeurs. Cancellation charges vary by service type, as set out below. All times refer to the period before the scheduled pickup time.
Airport Transfers and Point-to-Point
| Notice given | Charge |
| More than 12 hours before pickup | No charge |
| Between 4 and 12 hours before pickup | 50% of the fare |
| Less than 4 hours before pickup | 100% of the fare |
| No-show | 100% of the fare |
Hourly Hire (City Hourly and Metro/Peninsula)
| Notice given | Charge |
| More than 24 hours before pickup | No charge |
| Between 12 and 24 hours before pickup | 50% of the fare |
| Less than 12 hours before pickup | 100% of the fare |
| No-show | 100% of the fare |
How to cancel
To cancel or amend a booking, please contact us as soon as possible at office@eclipsevip.com.au or through the contact details provided at the time of booking. Cancellation charges are calculated based on the time we receive your cancellation request, not the time it is sent.
No-shows
A no-show occurs where the chauffeur attends the confirmed pickup location at the scheduled time and the Client does not present within the applicable free waiting period, and cannot be reached. No-shows are charged at 100% of the fare.
Changes outside our control
Where a cancellation results from circumstances outside the Client’s reasonable control, such as a documented flight cancellation, we may, at our discretion, waive or reduce the applicable cancellation charge.
