Privacy Policy

Last updated: 27 August 2026

Eclipse Chauffeurs Pty Ltd (ABN 71 695 019 802) trading as Eclipse Chauffeurs (“Eclipse Chauffeurs”, “we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, hold, use and disclose personal information.

1. What personal information we collect

The personal information we collect depends on how you interact with us. This may include:

  • Identity and contact details: full name, phone number, email address, and billing or postal address.
  • Booking and trip information: pickup and drop-off addresses, flight or travel details, booking date and time, special requests, and vehicle preferences.
  • Payment information: bookings are processed through third-party payment processors. We do not collect or store full payment card details.
  • Website enquiry information: name, email address, phone number, and the content of any message submitted through our website contact or enquiry form.
  • Technical and usage information: collected automatically through cookies and analytics tools when you visit our website, including IP address, browser type, device information, and pages visited.

2. How we collect personal information

We collect personal information directly from you when you make a booking, submit an enquiry through our website, or otherwise communicate with us by phone, email, or in person. We also collect information automatically through cookies and analytics tools when you use our website.

3. Why we collect, hold, and use personal information

We collect and use personal information to:

  • Provide, manage, and confirm chauffeur bookings.
  • Communicate with you about your booking, including confirmations, changes, and driver details.
  • Process payments through our payment processors.
  • Respond to enquiries submitted through our website.
  • Improve our website and services, including through analytics.
  • Meet our legal, regulatory, and accreditation obligations as a Commercial Passenger Vehicle operator in Victoria.

4. Disclosure of personal information

We do not sell personal information. We may disclose personal information to the following categories of third parties, solely for the purposes described above:

  • Our booking and dispatch platform provider, which hosts booking and trip data on our behalf.
  • Third-party payment processors, for the purpose of processing payment.
  • Regulatory bodies, where required by law, including Commercial Passenger Vehicle regulatory requirements in Victoria.
  • Professional advisers, including our accountants and legal advisers, where necessary.

5. Cross-border disclosure of personal information

Some of the technology providers we use to operate our booking platform store data outside Australia. Specifically, backend infrastructure used by our dispatch platform provider is hosted in the United Kingdom, while a component of that platform is hosted within Australia (Melbourne, Victoria). Where personal information is disclosed overseas, we take reasonable steps to ensure the overseas recipient handles personal information consistently with the Australian Privacy Principles, including through contractual data protection commitments with our service providers.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes relying on service providers who apply encryption in transit and at rest, access controls, and secure hosting environments. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data breach notification

If we become aware of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with the Notifiable Data Breaches scheme.

8. Cookies and analytics

Our website uses cookies and analytics tools to understand how visitors use our website and to improve the client experience. You can disable cookies through your browser settings, though this may affect the functionality of our website. We do not use cookies to build advertising profiles for third parties.

9. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond to your request within a reasonable period. In some circumstances permitted by law, we may not be able to provide access or make a correction, in which case we will explain why.

10. Retention and destruction

We retain personal information for as long as necessary to fulfil the purposes described in this policy, and to meet our legal, accounting, and regulatory obligations. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, consistent with the retention practices of our booking platform provider.

11. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate and respond to your complaint. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with a revised effective date.

13. Contact us

For any questions, requests, or complaints regarding this Privacy Policy or your personal information, please contact us at:

Email: office@eclipsevip.com.au